Last updated: July 1, 2025

1. Who We Are

Grinding Gears Coffee (“we,” “our,” “us”) operates the website located at grindinggearscoffee.com. Protecting your privacy and personal information is a priority for us.

2. Information We Collect

• Information you provide voluntarily: name, billing and shipping address, telephone number, e-mail address, payment details, and any other information you choose to give us (e.g., product reviews or survey responses).
• Information collected automatically: IP address, browser type, device identifiers, referring pages, time-zone settings, and browsing behavior collected through cookies, pixels, and similar technologies.

3. How We Use Your Information

• Process, confirm, and ship your orders.
• Provide customer support and respond to inquiries.
• Send transactional communications (order confirmations, shipping updates, etc.).
• Send marketing messages and promotions if—and only if—you explicitly opt in.
• Improve our products, services, and website performance through analytics.
• Detect, investigate, and prevent fraud or misuse of our site.

4. Legal Bases for Processing

Where the GDPR applies, we process your personal data on the following bases: (a) the performance of a contract (fulfilling your order); (b) our legitimate interests (site security, fraud prevention, business analytics); (c) your consent (marketing e-mails); and (d) compliance with legal obligations.

5. Sharing Your Information

We never sell your personal information. We share it only with trusted third parties who help us:

• Process payments (e.g., Shopify Payments, PayPal).
• Fulfill and deliver orders (e.g., shipping carriers, warehouse partners).
• Provide site functionality and analytics (e.g., Shopify, Google Analytics).

Each partner is contractually required to safeguard your data and may use it solely to perform the services we request.

6. Cookies & Similar Technologies

We use first- and third-party cookies to remember your preferences, analyze site traffic, and personalize content. You can disable cookies in your browser; however, parts of the site may not function properly.

7. Email Marketing & Text Messages

If you join our mailing list or SMS program, you will receive occasional updates, promotions, or product launches. You may unsubscribe at any time by clicking “Unsubscribe” in an e-mail footer or replying “STOP” to an SMS.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy—unless a longer retention period is required by law (e.g., tax or accounting regulations).

9. Security Measures

We follow industry best practices—such as encryption, limited access controls, and secure hosting—to protect your personal information against loss, misuse, unauthorized access, disclosure, or alteration.

10. Your Rights

• Access / Portability: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete data.
• Deletion: Request deletion of your data where legally permitted.
• Opt-Out: Withdraw consent for marketing at any time.
• CCPA / CPRA (California residents): You have the right to know, delete, and opt out of the “sale” or “sharing” of personal data, as defined by California law.
• GDPR (EEA/UK residents): You may object to processing or request restriction in certain circumstances and lodge a complaint with your local supervisory authority.

To exercise any of these rights, e-mail support@grindinggearscoffee.com. We will respond within the timeframe required by applicable law.

11. Children’s Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

12. Policy Updates

We may revise this Privacy Policy periodically. Any changes take effect immediately upon posting on this page. The “Last updated” date reflects the most recent revisions. Please review this Policy whenever you visit the site.

13. Contact Us

If you have questions, concerns, or requests regarding this Policy or your personal information, please e-mail support@grindinggearscoffee.com.

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