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Last updated: [Month Day, Year]

1. Overview

We roast every batch to order and strive to ensure you love every sip. This Policy explains how we handle returns, refunds, and shipping for Grinding Gears Coffee (“we,” “our,” “us”).

2. Roast-to-Order Coffee — No Returns or Exchanges

Coffee is a perishable product whose flavor peaks shortly after roasting. Because we roast specifically for each order, we cannot accept returns or exchanges of freshly roasted coffee. Please double-check your cart and shipping details before placing your order, as all coffee sales are final.

3. Merchandise & Brew Gear

Need to return a T-shirt, mug, or brew accessory? We may be able to help. Returns of non-perishable merchandise or brew gear are considered case-by-case within 14 days of delivery, provided the item is unused and in its original packaging. Contact support@grindinggearscoffee.com before sending anything back.

4. Damaged or Incorrect Orders

If your shipment arrives damaged or you receive the wrong item, email us within 3 days of delivery. Include your order number and clear photos of the issue, and we’ll make it right—either by replacement, refund, or store credit.

5. Refund Eligibility

While returns on roasted coffee aren’t possible, we do offer full or partial refunds on a case-by-case basis when the coffee you receive does not meet your expectations. Reach out so we can find the best solution together—your satisfaction matters.

6. EU Customers

At this time, we do not accept returns from customers located in the European Union. Please ensure all order details are accurate before completing your purchase.

7. Shipping Policy

We roast fresh and ship weekly!

You’ll receive a tracking link once your order is on its way.

 

8. Processing Times

Orders are processed within 5–7 business days (excluding weekends and holidays). High-volume periods may extend processing; if so, we’ll notify you by e-mail.

 

9. Shipping Rates & Delivery Times

Product Type	Estimated Delivery Time	Shipping Cost
Coffee (U.S. only)	3–5 business days	Calculated at checkout
Merch & Brew Gear (U.S. & International)	3–5 business days*	Calculated at checkout

*International delivery times vary by destination and carrier.

 

10. Tracking Your Order

You’ll receive a confirmation e-mail with a tracking number once your order ships. Track your package via the carrier link provided.

 

11. Customs & Import Taxes

International customers are responsible for any customs fees, duties, or taxes applied during or after shipping (e.g., VAT, tariffs). Grinding Gears Coffee cannot predict or cover these costs.

 

12. Need Help?

If you have questions or concerns about your order, contact us at support@grindinggearscoffee.com. We’re here to help!

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